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CourseThe Effective Secretary

Course Details

Venue: Commerce House, Festival Park, Stoke-on-Trent, ST1 5BE
Time: 9.30-4.30
Trainer: Susan Pattinson

The role of the secretary is an invaluable one, but do you as the secretary, and your manager, always appreciate that?  It is easy to follow a routine because you have always done things that way, but this course will be looking at whether activities, most of which are essential are carried out as efficiently and effectively as possible. 

Course Content:

• The role of the secretary
• Diary management
• Telephone communication
• Written communication
• Face to face communication
• Organising the office
• Facilitating meetings
• Time management
• Supervising a secretarial team
• Action planning

And as a consequence the course will:

• enhance your confidence and communication skills
• enable you to organise and prioritise work
• develop telephone and people skills
• handle correspondence
• deal with difficulties and handle pressure.

Who should attend:  Those who are currently practising Secretaries/PAs or have that as a career progression route.  It will also benefit individuals fulfilling a supervisory office role.

Course Details

Course Date: 5 September 2012 Cost For Members: £185 + VAT Cost For Non-Members: £230 + VAT

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